i am ashamend tghat for so long now no one in government has not investigated this inadequate company nor continue to do business with this abhorrent company. Having read others review's regarding the company has not been supportive that it is a quality company.
"Always follow the money" as the saying goes is the precipitance for this issue is this Direct Express the service wants the residual profit but not the RESPONSABLIY TO PROVIDE CUSTOMER SERVICE. i want someone at this company to prove myself and others wrong at this time. The disregarding of basic human morality is not in evedince at this time wqith this service provider. The ability to honor those who could stand a little understanding and compassion i was taught to help LIGHTEN OTHERS BURDONS. This is not the America values i or others were taught to HONOR, RESPECT ELDERS ,INDFURMEND, AND MARGINALIZED. Most of the individual that recieve Direct Express cards have no concept to using a internet service nor evn own a PC, laptop, tablet which will EVEN THEN individuals are not able to seek answers to financial issuers. to further exuberate their financial burdens buy not being able to speak to a live individfual in a apporoerate manner.
It is vary obvious that our nations people are suffering through the pandemic. Now I must ask whom, is the service adviser for the direct express contract within the government appropriations that over sees active contracts (procurement.) Why should Americans living on meger funds meager funds be so completely discounted by not being able to access the funding source of THIER FUNDS.
#Direct express talk to person professional
My understanding in working within and for the government is a service provider must provide timely concise and professional support of services rendered. Direct express is not able to uphold the contractible service they agreed to. It is with anger, frustrations, and hopelessness, i write about the nations biggest fraud. With tracking, you will then be confident that they received your letter and are working on it.ĭirect Express Payment Processing Services. Second, make sure your letter has tracking (use priority mail with signature confirmation or certified mail through the post office). If you have fraud on your account or need a replacement card, rather than waiting days to get someone on the phone, send a letter so they can get started on your issue while you try to get someone on the phone. There are two advantages to writing them a letter:įirst, you will get your issue resolved faster. Think about it, if you have an urgent issue, like fraud on your account or you need a replacement card and have been waiting days to get someone on the phone, why not write them a letter first, while you try to get them on the phone? Yes, we want you to write a letter and mail it. Step 1: Write them a Letterįirst, write them a letter. Here is our recommendation on the best way to contact Direct Express customer service department: We recommend a two-step process to be sure of success. Others have tried calling multiple times over several days and still can’t reach a live person.
Some cardholders have reported spending all-day trying to speak to a human. That is because, without the card, you are unable to use the money on your Direct Express card to make purchases. When your card is lost, stolen or misplaced – or you are a victim of fraud, getting a replacement card quickly is important. The other source of frustration is how hard it is to get a live person on the phone to order a placement Direct Express card. When they are unable to reach customer service, it means that not only do they have to live on less of their income but there is a chance the fraud could continue since the card is still active. Second, it’s urgent that they report the issue to customer service so that the card can be shut off and a new one issued, so that the problem will not continue. Most Direct Express cardholders are on a fixed income and having someone take money from their account illegally means they are going to have less money to pay bills. This requires immediate attention for two reasons:įirst, the cardholder who is a victim of fraud wants to begin the process of getting their money back quickly. The number one issue Direct Express cardholder call customer service for is fraudulent charges on their debit card. Some of the urgent issues they need resolved are the following: Fraudulent Charges
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